The Sacred Haveli Holistic Healing and Coaching Services is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website, www.thesacredhaveli.com , and our services. By using our website and services, you agree to the terms of this Privacy Policy.

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1. INFORMATION WE COLLECT:

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1.1 Personal Information: We collect personal information that you voluntarily provide to us when you register on the Website, book a session, subscribe to our newsletter, or contact us. This information may include your name, email address, phone number, billing address, and any other details you provide.

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1.2 Payment Information: We collect payment information to process transactions. This information is collected securely through third-party payment processors and is not stored on our servers.

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1.3 Usage Data: We collect information about your interactions with our Website, such as your IP address, browser type, pages visited, and the date and time of your visit. This data helps us understand how users interact with our Website and improve our services.

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1.4 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.

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2. HOW WE USE YOUR INFORMATION:

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2.1 To Provide and Manage Our Services: We use your personal information to provide, manage, and improve our holistic healing, coaching, and mentoring services. This includes scheduling sessions, processing payments, and communicating with you.

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2.2 To Personalize Your Experience: We use your information to personalize your experience on our Website and tailor our services to meet your needs and preferences.

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2.3 To Communicate with You: We use your contact information to send you important updates, newsletters, promotional materials, and other information related to our services. You can opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the emails.

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2.4 To Improve Our Website and Services: We analyze usage data to improve the functionality and performance of our Website and services. This helps us enhance the user experience and address any technical issues.

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2.5 To Comply with Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

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3. SHARING YOUR INFORMATION:

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3.1 Service Providers: We may share your information with third-party service providers who assist us in operating our Website and providing our services. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

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3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

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3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

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4. DATA SECURITY:

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4.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

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4.2 Payment Security: All payment transactions are processed securely through third-party payment processors. We do not store your payment information on our servers.

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5. DATA RETENTION:

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5.1 Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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5.2 Account Deletion: You may request the deletion of your account and personal information by contacting us at chintal@chintalkakaya.com. We will take reasonable steps to delete your information, except for information that we are required to retain by law or for legitimate business purposes.

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6. YOUR RIGHTS:

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6.1 Access and Correction: You have the right to access and correct your personal information. You can update your account information through your profile settings or by contacting us.

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6.2 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You may also request that we transfer your information to another data controller where technically feasible.

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6.3 Right to Object and Restrict Processing: You have the right to object to the processing of your personal information in certain circumstances. You may also request that we restrict the processing of your information under certain conditions.

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6.4 Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

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6.5 Right to Lodge a Complaint: If you believe that we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority.

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7. CHILDREN'S PRIVACY:

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Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

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8. INTERNATIONAL DATA TRANSFERS: 

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Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our Website and services, you consent to the transfer of your information to countries outside your country of residence.

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9. GDPR COMPLIANCE:

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9.1 Legal Basis for Processing: We process personal information in accordance with the General Data Protection Regulation (GDPR). The legal bases for processing your information include your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests.

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9.2 Rights of EU Individuals: If you are located in the European Union, you have the following rights under the GDPR:

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• Right to Access: You have the right to request access to your personal information.

• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.

• Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.

• Right to Restrict Processing: You have the right to request the restriction of the processing of your personal information under certain circumstances.

• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

• Right to Object: You have the right to object to the processing of your personal information under certain circumstances.

• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

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9.3 Exercising Your Rights: To exercise any of these rights, please contact us at chintal@chintalkakaya.com. We will respond to your request within one month. We may need to verify your identity before processing your request.

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9. CHANGES TO THIS PRIVACY POLICY:

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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the updated Privacy Policy will take effect upon posting. We encourage you to review this Privacy Policy periodically for any updates.

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10. CONTACT US:

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If you have any questions or concerns about this Privacy Policy, please contact us at:

The sacred haveli Holistic Healing and Coaching Services
Email: chintal@chintalkakaya.com
 

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.