Last updated: July 24, 2024

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Welcome to The Sacred Haveli, a sanctuary of divinity, spirituality, and healing. We offer comprehensive life coaching, healing, and therapy services that emphasize spirituality, soul and energy healing, and emotional wellness. Please note that these services are not intended to replace medical interventions, and all content shared on this website and across all media platforms should be utilized at your discretion. Our primary focus is on holistic wellness, fostering alignment of the mind, body, and soul.

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By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use this website or our services.

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1. GENERAL:

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1.1 These terms and conditions govern your use of our website, www.thesacredhaveli.com, and our services. This includes any associated content, functionality, and services offered on or through the website.

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1.2 By accessing or using our website and services, you agree to these terms and conditions in full. This agreement is a binding legal contract between you and The Sacred Haveli Holistic Healing and Coaching Services.

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1.3 We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website and services will signify your acceptance of the updated terms. It is your responsibility to review these terms periodically for any updates or changes.

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1.4 If any provision of these terms and conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

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1.5 These terms and conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and The sacred haveli Holistic Healing and Coaching Services concerning your use of our website and services.

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2. SERVICES PROVIDED:

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2.1 The sacred haveli offers intuitive, holistic healing, coaching, and mentoring services designed to manage stress, enhance wellbeing, improve emotional resilience, foster spiritual connection, and support balanced living. Our services encompass a range of modalities, including Theta Healing, Reiki, spiritual life coaching, and Occupational Therapy (OT), all dedicated to promoting holistic health and personal growth.

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2.2 Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or discussed during our sessions.

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2.3 The Provider agrees to perform the following services for the Client:

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• Holistic healing and coaching sessions (Theta healing, Reiki, spiritual life coaching, and OT) (online, in-person, and group sessions) – These sessions are tailored to meet the individual needs of each client, providing personalized guidance and support.

• Holistic Healing and coaching mentorship package (online, in-person, and group sessions) – This comprehensive package includes regular sessions, personalized strategies, and ongoing support to help clients achieve their wellness and personal development goals.

• Occupational Therapy intervention (online, in-person, and group sessions) – These interventions are designed to help clients improve their ability to perform daily activities and achieve a higher quality of life through personalized therapeutic strategies.
   

2.4 We reserve the right to refuse service to anyone for any reason at any time. This right is exercised to ensure the safety, comfort, and well-being of both the service provider and other clients. Decisions to refuse service may be based on factors such as inappropriate behavior, safety concerns, or the inability to meet the specific needs of the client within the scope of our services.

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3. PAYMENT TERMS:

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3.1 Payment for services must be made in advance, unless otherwise agreed upon. All services and packages selected will be in accordance with those mentioned on the website and the Services contract. This ensures that clients are committed to their healing and coaching journey, allowing us to allocate resources and time effectively.

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3.2 Payment shall be made in full prior to the initial session or through a payment plan which may be discussed with the Provider. Payment plans, if offered, will be detailed in the Services contract. These plans are designed to provide flexibility while ensuring that the financial commitment is clear and manageable for clients.

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3.3 The Client shall be liable for late payment fees if payment is delayed. Late payments will incur a twenty percent (20%) late payment fee. Continued failure to pay may result in the suspension or termination of services. It is the client's responsibility to ensure timely payments to avoid disruptions in their service and additional fees.

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3.4 Payment methods include bank transfer or Stripe. Detailed instructions for making payments will be provided upon confirmation of services. All payment information will be handled securely, and clients will receive a confirmation receipt once the payment is processed. For clients opting for payment plans, a schedule will be provided, outlining due dates and amounts.

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4. SCHEDULING AND CANCELLATIONS:

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4.1 For 1:1 session, meetings shall be conducted via Zoom, with each session lasting 60-75 minutes. The exact duration will depend on the needs of the session and the progress made during the meeting. It is recommended that clients join sessions from a quiet, private location where they can fully focus without interruptions.

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4.2 The Client agrees to notify the Provider forty-eight (48) hours in advance of any scheduled 1:1 session that needs to be canceled. The Provider reserves the right to charge the Client for missed/canceled meetings that are not notified within this timeframe. In such cases, a distant healing session or a recorded session may be provided as an alternative, at the Provider's discretion. This policy ensures that time and resources are utilized efficiently and that other clients have the opportunity to schedule sessions.

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4.3 If the Provider cancels a 1:1 session, a catch-up session will be offered at a later date. If the Provider cancels due to unforeseen circumstances, a catch-up session will be offered within a week. The Provider will make every effort to reschedule the session at a mutually convenient time to ensure continuity of the coaching and healing process. 

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4.4 For all other sessions, including group sessions, workshops, and healing circles, there is no refund or rollover policy.

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5. CLIENT RESPONSIBILITIES:

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5.1 Clients are expected to commit to their transformation, be proactive, maintain mutual respect, and exhibit consistency and perseverance. Success in the coaching and healing process requires dedication and active participation.

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5.2 Clients must be open-minded and willing to participate actively in the coaching and mentoring process. This involves being receptive to new ideas, strategies, and perspectives.

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5.3 The Client is responsible for their own health, wellbeing, and actions. The results of our services depend on individual effort and commitment. The Provider offers guidance and support, but the Client must take responsibility for implementing changes and making decisions.

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5.4 The Client agrees to communicate honestly, be open to feedback and suggestions, and fully engage in the coaching process. Honest communication is essential for building trust and ensuring that the Provider can offer the best possible support.

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5.5 The Client acknowledges that coaching and healing are comprehensive processes that may explore different life areas, and it is ultimately the Client’s decision how to incorporate coaching into each aspect of life. Clients should be prepared to reflect on various aspects of their lives and consider how changes in one area may impact others.

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5.6 The Client should ensure they are at peak mental, physical, and emotional state for each session and be ready to work, receive feedback, and try new learning methods. Being fully present and prepared for each session maximizes the benefits of the coaching and healing process.

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6. CONFIDENTIALITY:

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6.1 All information shared during sessions is confidential and will not be disclosed to third parties without your consent, except as required by law. This confidentiality ensures a safe and trusting environment for personal growth and healing.

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6.2 The parties acknowledge and agree that this coaching relationship and all information shared by either party, whether verbal, written, or otherwise, is bound by mutual non-disclosure principles. Both parties agree not to disclose any confidential information of the other party to any third party without prior written consent, except as required by law. This mutual respect for privacy fosters a secure and supportive coaching environment.

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6.3 The mutual non-disclosure obligations set forth herein shall survive the termination of this Agreement. This ensures that the confidentiality of shared information is maintained even after the coaching relationship has ended.

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7. TERM AND TERMINATION FOR ONE-TO-ONE SESSION:

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7.1 The initial term of this Agreement for one-to-one sessions shall be three (3) months commencing on the Effective Date. Thereafter, the Agreement shall continue on a month-to-month basis unless terminated by either party in accordance with the provisions of this Agreement. This initial term allows for a comprehensive introduction and implementation of the coaching and healing process.

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7.2 The Client may not terminate this Agreement unilaterally. A consultation call will be conducted before agreeing to work together. This consultation ensures that both parties are aligned in their goals and expectations before entering into a formal agreement.

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7.3 The Provider may terminate this Agreement for one-to-one sessions immediately and without refund if the Client engages in behaviors such as misalignment with session goals, gossip, slander, malicious behavior, demonstrating distrust or disrespect, failure to comply with responsibilities, or any other behavior deemed detrimental. Maintaining a respectful and cooperative relationship is crucial for effective coaching and healing.

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7.4 Upon termination of this Agreement for any reason, the Client shall immediately pay any outstanding fees for services rendered up to the date of termination. The confidentiality obligations set forth in this Agreement shall continue to be in effect. This clause ensures that all financial and confidentiality responsibilities are honored.

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7.5 Both parties agree to engage in a closure process to allow for a respectful and complete conclusion of the coaching relationship. This process provides an opportunity to reflect on the progress made, address any remaining issues, and ensure a positive conclusion to the coaching and healing journey.

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8. RELEASE OF LIABILITY:

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8.1 The Coach makes no guarantees, representations, or warranties of any kind regarding the coaching services. Results are dependent on various factors, including the Client's commitment, actions, and individual circumstances.

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8.2 The Coach’s liability is limited to the amount actually paid by the Client for all services rendered up to the termination date. In no event shall the Coach be liable for any incidental, consequential, special, punitive, or exemplary damages.

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8.3 The Client agrees that the Coach is not liable or responsible for any actions or inactions, or for any direct or indirect result of any services provided by the Coach. The Client acknowledges that they are solely responsible for their decisions, actions, and outcomes arising from the coaching relationship.

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8.4 The Client agrees to indemnify and hold harmless the Coach from any claims, damages, liabilities, costs, or expenses arising from or related to the Client's use of the coaching services.

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9. INTELLECTUAL PROPERTY:

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9.1 All content on this website, including text, graphics, logos, images, audio, video, and any other material, is the property of The sacred haveli and is protected by copyright and other intellectual property laws. Unauthorized use of any content is strictly prohibited and may violate copyright, trademark, and other laws.

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9.2 You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the content on this website, except as follows:

• With our express written permission, which must be obtained in advance and specifically for the intended use.

• For your personal, non-commercial use, provided you do not copy, distribute, or disclose any content to third parties without our consent.
   

9.3 Any unauthorized use of content may result in legal action. We reserve the right to pursue any and all legal remedies available to us to protect our intellectual property.

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10. USER CONDUCT:

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10.1 You agree to use the website only for lawful purposes and in accordance with these terms and conditions. You must not use the website in any way that breaches any applicable local, national, or international law or regulation.

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10.2 You agree not to engage in any conduct that could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website. This includes, but is not limited to, actions that disrupt the normal flow of dialogue, cause a screen to scroll faster than other users are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real-time exchanges.

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10.3 You agree not to attempt to gain unauthorized access to any parts of the website or any accounts, computer systems, or networks connected to the website, through hacking, password mining, or any other means. Any attempt to interfere with the proper functioning of the website or its associated systems and networks is prohibited.

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10.4 You agree not to upload, post, or transmit any material that contains viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

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11. THIRD-PARTY LINKS:

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11.1 Our website may contain links to third-party websites or services that are not owned or controlled by us. These links are provided for your convenience only and do not signify our endorsement of such third-party websites or services.

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11.2 We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

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11.3 You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. It is your responsibility to review the terms of use and privacy policies of any third-party websites or services that you visit.

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11.4 We recommend that you exercise caution and due diligence when accessing third-party websites or services and that you take necessary precautions to protect your personal information and privacy.

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12. DISCLAIMER OF WARRANTIES:

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12.1 The website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.

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12.2 We do not warrant that the website or services will be uninterrupted, error-free, or completely secure.

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12.3 We do not make any warranties or representations regarding the use or the results of the use of the website or services in terms of their correctness, accuracy, reliability, or otherwise.

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13. INDEMNIFICATION:

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13.1 You agree to indemnify, defend, and hold harmless The sacred haveli, its directors, officers, employees, and agents, from and against any and all claims, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with your use of the website or services, your violation of these terms and conditions, or your violation of any rights of a third party.

 

14. SEVERABILITY:

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If any provision of these terms and conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

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15. ENTIRE AGREEMENT:

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These terms and conditions constitute the entire agreement between you and The Sacred Haveli regarding the use of the website and services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and The Sacred Haveli.

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16. GOVERNING LAW:

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16.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

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16.2 Any disputes arising out of or relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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17. CONTACT INFORMATION:

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If you have any questions or concerns about these terms and conditions, please contact us at:

The Sacred Haveli Holistic Healing and Coaching Services

Email: chintal@chintalkakaya.com